Warranty Information

GWA BATHROOMS & KITCHENS WARRANTY PERIODS

For all After Sales & Service enquiries please contact Caroma on 09 279 2700.

Sanitaryware - Fowler

Sanitaryware - Caroma

Sanitaryware - Stylus

Baths & Spa Baths - Caroma

Baths & Spa Baths - Stylus

Conditions of Sale

1. General
   1. These Conditions of Sale (as may be varied under clause 1(c)) apply in respect of every supply of Goods by the Company to the Customer or any representative of the Customer. All other conditions (including the Customer’s conditions of purchase, if any), warranties and representations are excluded to the fullest extent permitted by law. Any invoice or other document evidencing or describing any Goods is incorporated into and forms part of these Conditions of Sale.
   2. Agents or distributors of the Company’s Goods have no right or authority, express or implied, to bind the Company.
   3. The Company may vary the Conditions of Sale at any time by notice in writing to the Customer. Any such variation will take effect from acceptance of the first order for Goods following a notice of the variation being given to the Customer.
   4. The Customer is required to fulfil the Company's Distributor Criteria, as shown for each product range.
2. Price
   1. Prices for Goods will be as per the Company's Official Price List. All Prices in the Official Price List are exclusive of GST.
   2. Prices may be altered by the Company with 30 days notice.
   3. GST, delivery charges, extra packaging surcharges and government taxes, if any, are payable by the Customer.
   4. The Company may impose a handling and delivery charge of $10 on invoices less than $50 (excluding GST).
3. Orders, Despatch and Delivery
   1. The receipt of an order for Goods from the Customer constitutes an offer by the Customer to purchase the Goods subject to these Conditions of Sale.
   2. All orders for Goods should be made in writing, utilising the Company's free fax number.
   3. The Company's catalogues, leaflets, specifications, price lists (including the Official Price List) or any other de- scriptive material are not an offer to sell to any person the goods described or listed therein.
   4. If a Quotation is provided by the Company, that Quotation is an invitation for the Customer to trade with the Company and does not constitute an offer by the Company. A Quotation shall remain valid for the period stated in the Quotation and, if no period is stated, for 90 days from the date of the Quotation.
   5. An order placed by the Customer is not binding on the Company until accepted in writing by the Company. Orders for Goods may be accepted by the Company in whole or in part. Acceptance of orders is at the Company's sole discretion.
   6. Once accepted by the Company, orders for Goods cannot be amended, suspended or cancelled except with the Company's consent. The Customer shall pay all reasonable expenses incurred by the Company due to amendment, suspension or cancellation.
   7. Delivery Dates are estimates only and the Company is not liable for any loss or damage for failure to deliver by those dates.
   8. The Company may make part delivery of any order and render an invoice to the Customer for the Goods delivered. Failure to make delivery of the total order will not invalidate the sale.
4. Returns and Claims
   1. Products are sold on a non-return basis and unless damaged (refer clause 7), not in conformity with the Company's warranty (refer clause 8) or incorrectly delivered cannot be returned without the prior written approval of the Company.
   2. Where the Goods are not damaged, are in conformity with the Company's warranty and are not incorrectly delivered, all requests for returns and claims for credit must be made within 60 days of the invoice date.
   3. All claims for credit must be made in writing with full details, including the Company's invoice number and an approved authorisation number.

TAPWARE WARRANTY INFORMATION - DORF, CAROMA, IRWELL

Warranty conditions

This warranty only covers Caroma Industries Limited products and does not extend to products which you have selected outside our product range.

All Caroma Industries Limited products vary from a minimum 12 month to a lifetime product warranty. Actual warranty periods will vary depending on product. For product specific warranty periods please refer to the warranty periods section of this document.

The warranty period commences from date of purchase or for new buildings on the date of handover.

To make a warranty claim, Proof of Purchase (POP), handover documentation for new homes, Warranty Certificate or equivalent documentation must be supplied for warranty claims to be considered. Please note that the warranty only applies to the original owner and is not transferable. Claims must be processed through Caroma Industries Limited Customer Service and/or After Sales & Service (ASS) department(s) which can be contacted using the telephone numbers listed in the contact details section of this booklet. Caroma Industries Limited will issue each claim with a claim number which is recorded on the Caroma Industries Limited ASS system.

If the product has not been installed and the customer has a product complaint the customer should return the product, with their Proof of Purchase, to the place of purchase.

Caroma Industries Limited will not be liable for any claims for labour, additional products or parts associated with alleged faulty product for work not approved in advance in writing by Caroma Industries Limited.

Should any warranty claim be made and attended to by a Caroma Industries Limited authorised Service Agent and that in the opinion of the Service Agent or Caroma Industries Limited, the problem was from faulty installation or use of the goods in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Caroma Industries Limited is responsible. Caroma Industries Limited reserves the right to charge a service fee for each service staff attending the Owner’s premises where goods have been installed.

As part of Caroma Industries Limited’s commitment to continuous improvement, Caroma Industries Limited reserves the right to make changes to its products at any time.

Caroma Industries Limited requires adequate access to products, fittings and fixtures to undertake warranty repairs. Caroma Industries Limited will not be responsible for any consequential damage or costs where adequate access to product fittings & fixtures is not accessible.

Note: Caroma Industries Limited reserves the right to provide minor components as 'Parts Only' to the customer.

Warranty shall be void for the following reasons:

1. A customer's inability to provide proof of purchase or equivalent documentation.
2. If:

• Products are not installed by a licensed plumber and/or electrician.
• Products are not installed to relevant National Standards.
• Products are not installed in accordance with the manufacturer's installation instructions.
• Water pressures and or temperatures that exceed stated limitations as per the product installation instructions. Note: AS/NZS 3500.1-2003 (Clause 3.3.4) specifies 500kPa maximum water supply pressure at any outlet within a building for new installations. Note: - The 500kPa maximum water supply pressure doesn't apply to fire service outlets.
• Isolation stop taps are not fitted as stated on manufacturer's installation instructions.
• Fitting of other devices to the outlet of tapware (e.g. Water filters).
• Fitting of Caroma Industries Limited non-approved in tap body or end of line water flow regulating devices.
• Products used with water additives i.e. Cleaning & or deodorising additives in cisterns.
• Fair wear and tear, such as the working seals in the inlet and outlet valves, including scratching from cleaning etc.
• Inappropriate or non-approved connection fittings connecting Caroma Industries Limited products to sewer.
• Non written approved modifications to Caroma Industries Limited products.
• Products used for incorrect applications, non-potable water etc.
• Damage as a result of obstructions due to inadequate flushing of system before use and problems caused by water supply (including silt, corrosion and excess water pressure).
• Failure to regularly clean or replace dirty or blocked outlet aerator inserts in tapware and/or shower heads etc.
• Service or repairs with non-standard replacement parts previously undertaken without Caroma Industries Limited written approval.
• Non-installation of flow regulator in tapware and showers or regulated check valve or check valves in hand showers or veggie mixers.
• Damage to finishes by adhesives, sealants or abrasive cleaners etc.
• Damage to finishes which arise from installation or post installation use.
• Damage due to abuse as determined by authorised Service Agent or Caroma Industries Limited.
• Failure to observe manufacturers care and cleaning instructions.
• The warranty work is limited to the pre-approved scope of work that will be set out in a work order. Additional work will require authorisation from Caroma Industries Limited.

Except to the extent that a customer can demonstrate that at the time of purchase the product was faulty or defective and at that time the customer was not aware of such fault or defect.

Note: It is the installer/consumers responsibility to ensure:

• Product is not damaged prior to installation.
• They are happy with their purchase.
• The product has all of its components.
• Required maintenance is performed.